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Customer relationships 2013, TEK 116

Status: Avslutad
Öppen för svar: 2013-06-10 - 2013-07-10
Antal svar: 14
Procent av deltagarna som svarat: 25%
Kontaktperson: Kajsa Hulthén»
Utbildningsprogram som genomför enkäten: Chalmers: masterskurs

Your own effort

1. How many hours per week did you spend on this course?

We mean total time, that is, it comprises the time you spent in class and the time you spent on your own work. Try to estimate the average time over the entire study period.

14 svarande

At most 15 hours/week»1 7%
Around 20 hours/week»4 28%
Around 25 hours/week»7 50%
Around 30 hours/week»2 14%
At least 35 hours/week»0 0%

Genomsnitt: 2.71

2. How large part of the teaching offered did you attend?

14 svarande

0%»0 0%
25%»0 0%
50%»1 7%
75%»3 21%
100%»10 71%

Genomsnitt: 4.64

- Almost, maybe 95% or 90%» (100%)

Goals and goal fulfilment

The course syllabus states the course goals in terms of learning outcomes, i.e., knowledge, skills and attitudes to be acquired by the student during the course.

3. How understandable are the course goals?

14 svarande

I have not seen/read the goals»0 0%
The goals are difficult to understand»0 0%
The goals give some guidance, but could be clearer»5 35%
The goals clearly describe what I am supposed to learn»9 64%

Genomsnitt: 3.64

4. Are the goals reasonable considering your background and the number of credits?

Answer this this question and the succeeding one, only if you do know the course goals.

14 svarande

No, the goals are set too low»1 7%
Yes, the goals seem reasonable»13 92%
No, the goals are set too high»0 0%

Genomsnitt: 1.92

5. Did the examination assess whether you have reached the goals?

14 svarande

No, not at all»0 0%
To some extent»5 35%
Yes, definitely»9 64%
I don"t know/have not been examined yet»0 0%

Genomsnitt: 2.64

Teaching and course administration

6. To what extent has the lectures by Kajsa been of help for your learning?

14 svarande

Small extent»0 0%
Some extent»2 14%
Large extent»9 64%
Great extent»3 21%

Genomsnitt: 3.07

7. To what extent has the guest lectures been of help for your learning?

14 svarande

Small extent»2 14%
Some extent»4 28%
Large extent»6 42%
Great extent»2 14%

Genomsnitt: 2.57

- Often too much focus on their specific company rather then more generalized ideas.» (Small extent)

8. To what extent has assignment A been of help for your learning

14 svarande

Small extent»0 0%
Some extent»3 21%
Large extent»8 57%
Great extent»3 21%

Genomsnitt: 3

- Good way to really understand the connection between specific theory and reality. » (Large extent)

9. To what extent has assignment B been of help for your learning

14 svarande

Small extent»1 7%
Some extent»5 35%
Large extent»6 42%
Great extent»2 14%

Genomsnitt: 2.64

- Due to the group, where 2 or of 5, didn"t support - a strange work load was necessary. I probably learned more but the other 2, probably nothing since they did not participate.» (Small extent)

10. To what extent has the course literature and other material been of help for your learning?

14 svarande

Small extent»0 0%
Some extent»7 50%
Large extent»5 35%
Great extent»2 14%

Genomsnitt: 2.64

11. How well did the course administration, web page, handouts etc work?

14 svarande

Very badly»0 0%
Rather badly»0 0%
Rather well»6 42%
Very well»8 57%

Genomsnitt: 3.57

- I don"t really like the pingpong portal though...» (Rather well)

Study climate

12. How were the opportunities for asking questions and getting help?

14 svarande

Very poor»0 0%
Rather poor»1 7%
Rather good»1 7%
Very good»12 85%
I did not seek help»0 0%

Genomsnitt: 3.78

13. How well has cooperation between you and your fellow students worked?

14 svarande

Very poorly»1 7%
Rather poorly»2 14%
Rather well»2 14%
Very well»9 64%
I did not seek cooperation»0 0%

Genomsnitt: 3.35

- Between three of us, the work and the discussions were on a high level, while the other two contributed with nothing. » (Rather poorly)

14. How was the course workload?

14 svarande

Too low»0 0%
Low»0 0%
Adequate»10 71%
High»3 21%
Too high»1 7%

Genomsnitt: 3.35

15. How was the total workload this study period?

14 svarande

Too low»0 0%
Low»0 0%
Adequate»6 42%
High»7 50%
Too high»1 7%

Genomsnitt: 3.64

- High due to the other course, lean production, which had seminars and hand-in every week. Took important time from the work for this course. » (High)

Summarizing questions

16. What is your general impression of the course?

14 svarande

Poor»0 0%
Fair»0 0%
Adequate»2 14%
Good»11 78%
Excellent»1 7%

Genomsnitt: 3.92 (bidrar till totalt genomsnitt/jämförelseindex)

- I think the course is interesting, but I lack a clear red thread. The content focuses on many different things, but often from a scientific perspective and the expressions etc. are quite academic I feel like. I have nothing against Gadde, and all the articles. It would however be nice with some more standard marketing material, or customer relations material like something from Kotler etc. in order to get a more... "easy to comprend" view of how companies do stuff.» (Good)
- I did though think that it would be more focus on soft values and the relationship to the customer, not as much distribution (even if very important and interesting, just not my expectation)» (Good)

17. What should definitely be preserved to next year?

- guest lecure»
- Guest Lectures. The exam was good. »
- The assignments were quite interesting to do, but it is always a challenge with not picking your teammates. Maybe one could query the students and ask them what grade they are aiming for and then pair up according to that? But as it is now, some people do not give a damn while others want a five. The guest lectures provided a much needed academic relief, like the guy from Brightpoint said "there are two things you need to know on succeeding in customer relations, buy the customers alcohol and learn tax law", reality in practice! The second seminar with Gadde was also very nice!»
- Guest lectures.»
- The company assignment »

18. What should definitely be changed to next year?

- Take away assignment B and focus more on the seminars»
- assignment B»
- Group pairings, more "normal" literature»
- Maybe skip assignment B and focus more on assignment A, since that was more interesting and rewarding.»
- How the groups are structured or at least, a way to fairly evaluate the contribution of each member. Not fair that the other two got the same points as us without doing anything. We did do our best in the beginning to involve them, divide the tasks and share responsibility. When this was misused, it was a greater effort to involve than to exclude.»

19. Additional comments

- Interesting course!»
- Keep up the good work Kajsa!»
Genomsnitt totalt för detta stycke: 3.92

Genomsnitt totalt för alla frågor: 3.92
Beräknat jämförelseindex: 0.73

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