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Course evaluation Customer relationships TEK 116, TEK 116

Status: Avslutad
Öppen för svar: 2012-05-25 - 2012-07-25
Antal svar: 15
Procent av deltagarna som svarat: 24%
Kontaktperson: Kajsa Hulthén»
Utbildningsprogram som genomför enkäten: Chalmers: masterskurs
Utbildningsprogram studenten tillhör: Övriga studenter

Your own effort

1. How many hours per week did you spend on this course?

We mean total time, that is, it comprises the time you spent in class and the time you spent on your own work. Try to estimate the average time over the entire study period.

15 svarande

At most 15 hours/week»4 26%
Around 20 hours/week»4 26%
Around 25 hours/week»7 46%
Around 30 hours/week»0 0%
At least 35 hours/week»0 0%

Genomsnitt: 2.2

- Student in Taiwan» (At most 15 hours/week)

2. How large part of the teaching offered did you attend?

15 svarande

0%»3 20%
25%»2 13%
50%»1 6%
75%»4 26%
100%»5 33%

Genomsnitt: 3.4

- I conducted my Master"s thesis at the same time and had alreday done the exam. However, I think that the course is very interesting and what I"ve heard good lectures. Sadly enough I was short of time.» (0%)
- Made the exam before the course» (0%)
- Student in Taiwan» (0%)
- Since many of the lectures were non-mandatory I preferred to study by myself. I did however attend the guest lectures, which I believe is a good complement to the ordinary lectures given by Kajsa.» (25%)
- so sorry, all lessons have been 4 hours in a row and usually 8am...nothing wrong with the lectures, its just I have a problem concentrating for so long. would go more if thew were scattred over the week more!» (50%)
- Unfortunately I missed some lectures but always with a good reason.» (75%)

Goals and goal fulfilment

The course syllabus states the course goals in terms of learning outcomes, i.e., knowledge, skills and attitudes to be acquired by the student during the course.

3. How understandable are the course goals?

15 svarande

I have not seen/read the goals»1 6%
The goals are difficult to understand»1 6%
The goals give some guidance, but could be clearer»4 26%
The goals clearly describe what I am supposed to learn»9 60%

Genomsnitt: 3.4

- It might be me, but the general opinion in this course is the lack of real substance. The overall subject is somewhat vague and doesn"t provide a solid ground to where we are heading in the lectures.» (The goals give some guidance, but could be clearer)

4. Are the goals reasonable considering your background and the number of credits?

Answer this this question and the succeeding one, only if you do know the course goals.

13 svarande

No, the goals are set too low»0 0%
Yes, the goals seem reasonable»13 100%
No, the goals are set too high»0 0%

Genomsnitt: 2

- (Yes, the goals seem reasonable)
- I haven"t got my exam result yet, but based on my beliefs about the questions on the exam I believe that the questions were in line with what we should know.» (Yes, the goals seem reasonable)

5. Did the examination assess whether you have reached the goals?

14 svarande

No, not at all»0 0%
To some extent»2 14%
Yes, definitely»10 71%
I don"t know/have not been examined yet»2 14%

Genomsnitt: 3

- I believe so, as stated in the earlier question. The penetration about how well one has reached the goals is a bit harder to answer though.» (To some extent)
- not all goals.. but most» (Yes, definitely)
- Student in Taiwan» (I don"t know/have not been examined yet)
- I"m not sure how the goals relate to what we learnt but I think the exam assessed, in a good way, what I had learnt in the course.» (I don"t know/have not been examined yet)

Teaching and course administration

6. To what extent has the teaching by the ordinary lecturer been of help for your learning?

14 svarande

Small extent»3 21%
Some extent»2 14%
Large extent»8 57%
Great extent»1 7%

Genomsnitt: 2.5

- See answer above. Iäm sure that I had gained greater knowledge by attending the lectures.» (?)
- Didn´,t attend» (Small extent)
- Student in Taiwan» (Small extent)
- Slides are very useful when studying for the exam» (Large extent)
- Kajsa is great, one thing that could improve is examples to (overly...)complex theoretical models. For a model to be any good, there should be at least a handful examples which you easily and understandably relate it to.» (Large extent)

7. To what extent has the guest lectures been of help for your learning?

13 svarande

Small extent»2 15%
Some extent»6 46%
Large extent»3 23%
Great extent»2 15%

Genomsnitt: 2.38

- See answer above. Iäm sure that I had gained greater knowledge by attending the lectures.» (?)
- Didn´,t attend» (?)
- Student in Taiwan» (Small extent)
- some have been good, some bad...depending on the lecturer and how much he/she keep to the subject» (Some extent)
- It was interesting to hear what the guest lecturers had to say.» (Some extent)
- The guest lectures has had a really good connection to the course and it"s great that you always sums up the important parts of the guest lecture.» (Large extent)
- Very interesting guest lecturers that provided us with real world examples of how firms work with customer relationships.» (Great extent)

8. To what extent has the course literature and other material been of help for your learning?

15 svarande

Small extent»1 6%
Some extent»3 20%
Large extent»7 46%
Great extent»4 26%

Genomsnitt: 2.93

- Some articles were good but some were overly theoretical and academic.» (Some extent)
- The course literature was really good, but sometimes it was hard to understand the connection between a couple of articles and the course goals/content.» (Great extent)

9. To what extent has the work with assignment A been of help for your learning?

15 svarande

Small extent»0 0%
Some extent»7 46%
Large extent»7 46%
Great extent»1 6%

Genomsnitt: 2.6

- The connection between the companies and the academic world is excellent. But it might be hard to cover all the topics studied in the lectures.» (Some extent)
- Seems like this task was more based on the fact that every course has to have at least one assignment and not to help increase the overall learning about customer relations.» (Some extent)
- There is problem in that some people don´,t do very much due to different levels of ambitions. Still worked out ok but the workload gets higher than it should be.» (Large extent)

10. To what extent has the work with assignment B been of help for your learning?

15 svarande

Small extent»2 13%
Some extent»4 26%
Large extent»7 46%
Great extent»2 13%

Genomsnitt: 2.6

- It really helped to get more knowledge to the examination session and a deeper understanding of the chosen subject» (Large extent)
- There is problem in that some people don´,t do very much due to different levels of ambitions. Still worked out ok but the workload gets higher than it should be.» (Large extent)

11. How well did the course administration, web page, handouts etc work?

15 svarande

Very badly»0 0%
Rather badly»0 0%
Rather well»5 33%
Very well»10 66%

Genomsnitt: 3.66

- Could be more structured. All lecture notes under one folder, assignments under one folder and so on» (Rather well)
- Except for the chalmers student portal. This portal might be the worst software program I have ever used in my academic career. Damn, it is so lousy and is more than often down than up. » (Very well)

Study climate

12. How were the opportunities for asking questions and getting help?

15 svarande

Very poor»0 0%
Rather poor»0 0%
Rather good»1 6%
Very good»11 73%
I did not seek help»3 20%

Genomsnitt: 4.13

- Kajsa answered emails in a fast manner.» (Very good)
- Excellent that we could get help before the re-exam even though it was outside of the regular study period.» (Very good)
- Student in Taiwan» (I did not seek help)

13. How well has cooperation between you and your fellow students worked?

15 svarande

Very poorly»0 0%
Rather poorly»0 0%
Rather well»4 26%
Very well»11 73%
I did not seek cooperation»0 0%

Genomsnitt: 3.73

14. How was the course workload?

15 svarande

Too low»0 0%
Low»0 0%
Adequate»14 93%
High»1 6%
Too high»0 0%

Genomsnitt: 3.06

- Student in Taiwan» (Adequate)

15. How was the total workload this study period?

15 svarande

Too low»0 0%
Low»2 13%
Adequate»11 73%
High»2 13%
Too high»0 0%

Genomsnitt: 3

- Comparing to the two first reading periods last fall, this was like a vacation. A bit wierd distribution since the courses shall reflect the same amount or credits and therefor the same amount of time put in, which they absolutely doesn"t.» (Low)
- ok, but the courses should have synced that their assignments due-date...wasent all the same week. overall good workload...only concentrated around the same time» (Adequate)

Summarizing questions

16. What is your general impression of the course?

15 svarande

Poor»0 0%
Fair»2 13%
Adequate»2 13%
Good»9 60%
Excellent»2 13%

Genomsnitt: 3.73 (bidrar till totalt genomsnitt/jämförelseindex)

- I believe that one should aim at establishing healthy relationships with important clients. Besides this fact, which I could conclude by myself, I don"t think the course gave me any insights in the topic, which is a bit poor in my opinion.» (Fair)
- The course was well structured from an administrative point of view and Kajsa is a good teacher. However, from an academic point of view I"m sorry to say that I don"t really know what I have learnt or when to use it.» (Adequate)
- The course is good, but the content is somehow sometimes abstract and it may take some time to internalise it.» (Good)

17. What should definitely be preserved to next year?

- Host Company assignment was good»
- The guest lecture with Joakim Samuelsson and Roger Schweizer.»
- Kajsa, and som guest-lecturers like bright point. assignments also»
- Excellent guest lecturers! Assignment B was really good as well as we got a chance to analyze issues within customer relationships. The structure of the lectures and its different themes was really good as well.»
- The guest lectures. »
- Assignment A »
- Guest lectures. Assignments (with some modification to the ratio: points given VS pages required.)»
- The possibility to visit companies»
- Guest lectures and assignment A»

18. What should definitely be changed to next year?

- If you want more people attending the seminars you can make them compulsory»
- The seminars structure: probably make them compulsory and prepare also the sidetrack/rollrack seminar with questions in advance, as it was programmed for the second one. Probably it would be better to divide the class in smaller groups for the seminars»
- the schedule... :) in my oppinion, I would have come to more lectures, if there were ot 4 hours long...and 8 in the morning!.. also due-dates realtive to the other courses»
- In my opinion assignment A was not that good. It was very similar to the term paper we had last fall and it only gives limited insight into a rather narrow area depending on what you write about. I think you learn more when the structure is more case based as in assignment B. Maybe it is possible to make assignment B more extensive and skip assignment A.»
- I actually don"t know. »
- The literature»
- - The number of points for the assignments compared to how many pages they were supposed to be. 12 and 8 points respectively is ridiculously low compared to how long the assignments were required to be. Unfortunately, this gave incentive to use many more words than necessary. Make the assignments shorter or increase the number of points given. -The formation of assignment work teams. It would have been better to either let everyone form their own teams or to divide the class into new teams. Doing so would increase motivation or force students to work with new people. Also, as a side note, because the term-paper & seminars-course last semester was so horribly ill-managed, working with the host company group brought back some depressing memories. »
- Maybe have more time between the hand ins for the two cases. »
- Skip assignment B. Feels like writing another term paper»

19. Additional comments

- Some of the lecture"s slides were very good and give full explanation of the topic, some others were rather generic and just redirecting the students to the course literature.»
- It would be nice to have more seminars as I think it is a good way to learn things. Especially when you discuss a case, just like we did.»
- School"s out for summer!»
- The teacher is very nice. The course is too broad, and hard to get the main idea.»
- As I am a student in Taiwan and have studied the course at distnace and not attended any seminars or lectures this evaluation should be considered separetley. »
Genomsnitt totalt för detta stycke: 3.73

Genomsnitt totalt för alla frågor: 3.73
Beräknat jämförelseindex: 0.68

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