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Service Management for Construction and Facilities 2011, IBY015

Status: Avslutad
Öppen för svar: 2011-11-14 - 2011-12-13
Antal svar: 7
Procent av deltagarna som svarat: 28%
Kontaktperson: Jan Bröchner»

Your own effort

1. How many hours per week did you spend on this course?

We mean total time, that is, it comprises the time you spent in class and the time you spent on your own work. Try to estimate the average time over the entire study period.

7 svarande

At most 15 hours/week»2 28%
Around 20 hours/week»5 71%
Around 25 hours/week»0 0%
Around 30 hours/week»0 0%
At least 35 hours/week»0 0%

Genomsnitt: 1.71

2. How large part of the teaching offered did you attend?

7 svarande

0%»0 0%
25%»1 14%
50%»2 28%
75%»2 28%
100%»2 28%

Genomsnitt: 3.71

Goals and goal fulfilment

The course syllabus states the course goals in terms of learning outcomes, i.e., knowledge, skills and attitudes to be acquired by the student during the course.

3. How understandable are the course goals?

7 svarande

I have not seen/read the goals»1 14%
The goals are difficult to understand»0 0%
The goals give some guidance, but could be clearer»2 28%
The goals clearly describe what I am supposed to learn»4 57%

Genomsnitt: 3.28

4. Are the goals reasonable considering your background and the number of credits?

Answer this this question and the succeeding one, only if you do know the course goals.

6 svarande

No, the goals are set too low»0 0%
Yes, the goals seem reasonable»5 83%
No, the goals are set too high»1 16%

Genomsnitt: 2.16

5. Did the examination assess whether you have reached the goals?

6 svarande

No, not at all»0 0%
To some extent»3 50%
Yes, definitely»3 50%
I don"t know/have not been examined yet»0 0%

Genomsnitt: 2.5

- I think it would be better to have more questions with just a few points because very little of the course content were covered at the exam.» (To some extent)

Teaching and course administration

6. To what extent has the teaching been of help for your learning?

7 svarande

Small extent»1 14%
Some extent»2 28%
Large extent»4 57%
Great extent»0 0%

Genomsnitt: 2.42

- Did not attend many classes due to external circumstances.» (Small extent)

7. To what extent has the course literature and other material been of help for your learning?

7 svarande

Small extent»0 0%
Some extent»1 14%
Large extent»4 57%
Great extent»2 28%

Genomsnitt: 3.14

- I got the grade 5 and I didn"t even open the "blue book", felt like a waste of money.» (Great extent)

8. How well did the course administration, web page, handouts etc work?

7 svarande

Very badly»0 0%
Rather badly»0 0%
Rather well»2 28%
Very well»5 71%

Genomsnitt: 3.71

Study climate

9. How were the opportunities for asking questions and getting help?

7 svarande

Very poor»0 0%
Rather poor»0 0%
Rather good»1 14%
Very good»4 57%
I did not seek help»2 28%

Genomsnitt: 4.14

10. How well has cooperation between you and your fellow students worked?

7 svarande

Very poorly»0 0%
Rather poorly»0 0%
Rather well»2 28%
Very well»5 71%
I did not seek cooperation»0 0%

Genomsnitt: 3.71

11. How was the course workload?

7 svarande

Too low»0 0%
Low»2 28%
Adequate»2 28%
High»3 42%
Too high»0 0%

Genomsnitt: 3.14

12. How was the total workload this study period?

7 svarande

Too low»0 0%
Low»2 28%
Adequate»1 14%
High»3 42%
Too high»1 14%

Genomsnitt: 3.42

- Two group assignments for the real estate and service management at the same time.» (Too high)

Summarizing questions

13. What is your general impression of the course?

7 svarande

Poor»0 0%
Fair»0 0%
Adequate»2 28%
Good»4 57%
Excellent»1 14%

Genomsnitt: 3.85

14. Which part of the course did you enjoy most?

7 svarande

General Service Management»7 100%
Facilities Management»0 0%
No opinion»0

Genomsnitt: 1

- These two parts seemed quite unrelated, it seems a bit that 2 courses are combined in one, but maybe they should be seperate. Of course, there is a connection, but its not that clear.» (General Service Management)
- It was just the most fun and seemed more relevant. » (General Service Management)

15. Can you see a clear connection between the course and future work?

7 svarande

Yes»6 85%
No»1 14%
No opinion»0

Genomsnitt: 1.14

- In regards of general service management concepts» (Yes)

16. What should definitely be preserved to next year?

- The service management part»
- The group assignment. Its interesting to interview people from the industry.»
- The Service Management book was good and easy to read.»
- Group work »

17. What should definitely be changed to next year?

- Helping groups with getting companies to interview»
- Maybe facilities management book should be replaced with articles or something, so students dont have to buy 2 books. I did not buy any of them, just got the service profit chain in the library though. I have not read the facilities management book, so i dont know if its any good or not, its just an idea.»
- Maybe change course litterature for the facilities management part.»

18. Additional comments

- The scope of the written exam is too wide»
- If you want students to attend the lectures maybe it is not a good idea to explain that none of the lecturer are compulsory over and over again as I belive people do not see the point in attending them if this message is repeted.»

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