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Course evaluation Customer relationships TEK 116, TEK 116

Status: Avslutad
Öppen för svar: 2011-06-14 - 2011-07-14
Antal svar: 16
Procent av deltagarna som svarat: 34%
Kontaktperson: Kajsa Hulthén»
Utbildningsprogram som genomför enkäten: Chalmers: masterskurs

Your own effort

1. How many hours per week did you spend on this course?

We mean total time, that is, it comprises the time you spent in class and the time you spent on your own work. Try to estimate the average time over the entire study period.

16 svarande

At most 15 hours/week»5 31%
Around 20 hours/week»7 43%
Around 25 hours/week»3 18%
Around 30 hours/week»0 0%
At least 35 hours/week»1 6%

Genomsnitt: 2.06

- mostly on the cases» (Around 20 hours/week)

2. How large part of the teaching offered did you attend?

16 svarande

0%»0 0%
25%»4 25%
50%»6 37%
75%»4 25%
100%»2 12%

Genomsnitt: 3.25

- Had to attended in the Organizational Behavior course the four weeks in the middle (of lp4) and there we had full days every Tuesday and Wednesday.» (25%)
- Läste Organizational Behaviour vilken ibland gick samtidigt.» (25%)
- Overlapping with Organizational Behavior» (25%)
- Missed some lectures due to outside circumstances. Lectures were generally interesting and good.» (50%)

Course goals and examination

3. How understandable are the course goals?

16 svarande

I have not seen/read the goals»3 18%
The goals are difficult to understand»2 12%
The goals give some guidance, but could be clearer»7 43%
The goals clearly describe what I am supposed to learn»4 25%

Genomsnitt: 2.75

4. Did the examination assess whether you have reached these goals?

16 svarande

No, not at all»0 0%
To some extent»4 25%
Yes, definitely»8 50%
I don"t know/have not been examined yet»4 25%

Genomsnitt: 3

Teaching and course administration

5. To what extent has the teaching by the main lecturer been of help for your learning?

16 svarande

Small extent»3 18%
Some extent»7 43%
Large extent»5 31%
Great extent»1 6%

Genomsnitt: 2.25

- The ppt was full of information, but their layout needs to be improved, also if you can, stop reading the slide would make the audience more attracted to the lecture» (Small extent)

6. To what extent have the guest lectures been of help for your learning?

16 svarande

Small extent»1 6%
Some extent»7 43%
Large extent»5 31%
Great extent»3 18%

Genomsnitt: 2.62

- Most of guest lecture were Internationnal Business oriented ! I did love the lecture, but I did not feel like they fit in this course.» (Some extent)

7. To what extent has the course literature and other material been of help for your learning?

16 svarande

Small extent»0 0%
Some extent»5 31%
Large extent»8 50%
Great extent»3 18%

Genomsnitt: 2.87

- To many article that make some of them interresting. (ex: the one about JIT in toyota)» (Large extent)

8. What is your general impression of assignment A?

16 svarande

Not so good»4 25%
Good»7 43%
Excellent»5 31%

Genomsnitt: 2.06

- Not a big fan of having to contact a company in order to get information, although it worked out very well for our group» (Not so good)
- It was interresting since we had a person working in a company. Otherwise I think the assignment were to broad, that makes difficult to go deep inside the analyse.» (Good)
- We have done more or less the same type of asignments in the previous courses so it felt a bit boring to do it agian» (Good)

9. What is your general impression of assignment B?

16 svarande

Not so good»3 18%
Good»12 75%
Excellent»1 6%

Genomsnitt: 1.87

- Precise guidelines missing» (Not so good)
- Good» (Good)
- We have done more or less the same type of asignments in the previous courses so it felt a bit boring to do it agian» (Good)

10. What is your general impression of the seminar on the "Roll Rack/Side Track"?

16 svarande

Not so good»3 18%
Good»12 75%
Excellent»1 6%

Genomsnitt: 1.87

- I think it a difficult case to understand. I think a practical excessive would be more efficient.» (Not so good)
- no idea, did not attend» (Good)

11. What is your general impression of the seminar on "Changing distribution strategy"?

15 svarande

Not so good»0 0%
Good»10 66%
Excellent»5 33%

Genomsnitt: 2.33

- Nice» (Good)
- no idea, did not attend» (Good)

12. What is your general impression of the Business Runner game?

16 svarande

Not so good»1 6%
Good»7 43%
Excellent»8 50%

Genomsnitt: 2.43

- Overlapping with Organizational Behavior» (Not so good)
- I love the game, but no exploitation of it were made during the course. It"s integration could be improve and the most important would be to force groups to prepare carefully.» (Good)
- no idea, did not attend» (Good)
- but why in this course?» (Good)
- definitely something that helps understanding the subject» (Excellent)

13. How well did the course administration, web page, handouts etc work?

16 svarande

Very badly»0 0%
Rather badly»1 6%
Rather well»7 43%
Very well»8 50%

Genomsnitt: 3.43

- No organisation in handout. But information were clear.» (Rather badly)
- Slides could be online the day before, not good to get them after midnight when you are supposed to go to lecture in the morning» (Rather well)

Study climate

14. How were the opportunities for asking questions and getting help?

16 svarande

Very poor»0 0%
Rather poor»1 6%
Rather good»2 12%
Very good»12 75%
I did not seek help»1 6%

Genomsnitt: 3.81

- No comment !! Very good» (Very good)
- Very helpful (Kajsa and other lecturers)» (Very good)

15. How well has cooperation between you and your fellow students worked?

16 svarande

Very poorly»0 0%
Rather poorly»0 0%
Rather well»3 18%
Very well»13 81%
I did not seek cooperation»0 0%

Genomsnitt: 3.81

- Worked with two nice people and one idiot who had trouble performing anything that wasn"t , but i"m not bitter :)» (Rather well)

16. How was the course workload?

16 svarande

Too low»0 0%
Low»2 12%
Adequate»13 81%
High»1 6%
Too high»0 0%

Genomsnitt: 2.93

- Cases took too much time compared to how many points they gave. Cases should at least give 40 points in total» (Adequate)
- One can do as much as one pleases... I didn"t attend all the lectures and read all the articles. But I spend a lot of time of the projects, a lot...» (Adequate)
- if I would have read all the articles it would have been high but I didn´,t have time for it since it was so much to do in the other course during the semester. I did good on the exam even though.» (Adequate)
- Much time were spent on the 2 cases and less on the examination» (Adequate)

17. How was the total workload this study period?

16 svarande

Too low»0 0%
Low»0 0%
Adequate»8 50%
High»7 43%
Too high»1 6%

Genomsnitt: 3.56

- But I had 3 courses» (High)

Summarizing questions

18. What is your general impression of the course?

16 svarande

Poor»1 6%
Fair»4 25%
Adequate»4 25%
Good»7 43%
Excellent»0 0%

Genomsnitt: 3.06

- A little bit messy. I am aware it was the first time you offer this course. Ad to be honest, considering you were alone, you have made a good job. Nevertheless, if you take advantages of feedbacks, the course can become really good. I do think you have a great potential here.» (Fair)
- I didn´,t really learn much new in this course, I think it wasn´,t a necessary course. Really had no clue what this course was exactly about but still got a very good grade.» (Fair)
- Had high hopes since i took the industrial marketing course for I2 with Kajsa Hulthen, which was excellent, this course was good, but not as interesting...maybe the english?» (Good)

19. What should definitely be preserved to next year?

- Business runner but with improvement. And Changing distribution strategy.»
- Kajsa Hulthen. I think it"s good to not have any mandatory lectures/seminare, in that way those who learn from such events can attend and people such as myself don"t have to spend time with something they don"t learn from. »
- Businessrunner»
- More seminars and guest lectures from the industries.»
- Business runner thingy»
- Case A Business Runner Game "Changing distribution strategy" Seminars»
- the cases (at least the second one) and the game. The guest lectures were also really interesting»
- The cases»

20. What should definitely be changed to next year?

- Improve slides and presentation. Narrow down the assignment to force a deep analyse.»
- I think one assignment should be individual»
- Maybe try and ad more seminars with student discussions, it would help with learning since its such a wide range of subjects»
- Try to create a framework so that the students understand/visualize more easily what they will learn. Now it"s a lot of spread out pieces.»
- Why having exams like this? Chalmers is very old fashioned in the sense that everything has to be valididated in an exam, and the rest of the work you do simply does not matter. I do not really see the point in this on a master"s level. »
- The percetage of grade given to the cases. We spent a lot of time and only 20% is not adequate. Sure one learn for the exam, but I think good cases should be rewarded higher.»
- make the lectures more interesting»
- The cases should have more importance in terms of points since half of the workload is on that»

21. Additional comments

- Good luck Kajsa for next Year ! You have a great potential !»
- Very interesting subject(s) in this course. I"m a bit sad I couldn"t attend at more lectures due to the other Organizational Behavior-course.»
- I get that ARA can be useful but is it fair that the only model we are taught at Chalmers is that one? Why not TCE ones and similar? Further the name CR is misleading in many sneses and the main focus is still on distribution. Why not more complex marketing concepts and even aspects regarding segmentation and differentiation as well as related IT (CRM etc)?»
- I like Kajsa as a lecturer, she keeps your attention even though the course (I think) wasn´,t interesting. If it wasn´,t for her I wouldn´,t have gotten to any lectures at all since this course didn´,t get my attention at all. And that tells me a lot about her skills as a teacher. I don´,t know why this course is compulsuary when some courses like lean are not!»

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