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Service Management for Construction and Facilities 2010, IBY015

Status: Avslutad
Öppen för svar: 2010-10-20 - 2010-11-20
Antal svar: 6
Procent av deltagarna som svarat: 20%
Kontaktperson: Jan Bröchner»

Your own effort

1. How many hours per week did you spend on this course?

We mean total time, that is, it comprises the time you spent in class and the time you spent on your own work. Try to estimate the average time over the entire study period.

6 svarande

At most 15 hours/week»1 16%
Around 20 hours/week»5 83%
Around 25 hours/week»0 0%
Around 30 hours/week»0 0%
At least 35 hours/week»0 0%

Genomsnitt: 1.83

- Mostly because of the design of the lectures - the powerpoints pretty much covered the information presented during the lectures, why one didn"t feel motivated to attend to the lectures.» (At most 15 hours/week)

2. How large part of the teaching offered did you attend?

6 svarande

0%»0 0%
25%»0 0%
50%»1 16%
75%»3 50%
100%»2 33%

Genomsnitt: 4.16

Goals and goal fulfilment

The course syllabus states the course goals in terms of learning outcomes, i.e., knowledge, skills and attitudes to be acquired by the student during the course.

3. How understandable are the course goals?

5 svarande

I have not seen/read the goals»1 20%
The goals are difficult to understand»0 0%
The goals give some guidance, but could be clearer»2 40%
The goals clearly describe what I am supposed to learn»2 40%

Genomsnitt: 3

4. Are the goals reasonable considering your background and the number of credits?

Answer this this question and the succeeding one, only if you do know the course goals.

4 svarande

No, the goals are set too low»0 0%
Yes, the goals seem reasonable»4 100%
No, the goals are set too high»0 0%

Genomsnitt: 2

5. Which lectures do you think could have been left out?

6 svarande

(på denna fråga var det möjligt att välja flera svarsalternativ)

None»1 16%
The Customer Value Equation»0 0%
Quality management»0 0%
Service qualities, measuring customer satisfaction»0 0%
Innovation in services»0 0%
Service systems/Balanced Scorecard»0 0%
FM introduction, organization, finance»1 16%
The professional service company»0 0%
FM: operation ... ICT ... health»1 16%
Managing knowledge in consultancies»1 16%
FM: strategic planning, space management»1 16%
No opinion»2

- The lectures with Per-Erik Josephson, since they mainly consisted of advertisement for their company.» ()

6. Did the examination assess whether you have reached the goals?

6 svarande

No, not at all»0 0%
To some extent»2 33%
Yes, definitely»1 16%
I don"t know/have not been examined yet»3 50%

Genomsnitt: 3.16

- I think that the exam mostly touched upon some of the course topics. Wider range of question would be better...» (To some extent)
- I think both the design of the group assignment and exam seemed thouroughly thought through.» (Yes, definitely)

Teaching and course administration

7. To what extent has the teaching been of help for your learning?

6 svarande

Small extent»2 33%
Some extent»2 33%
Large extent»2 33%
Great extent»0 0%

Genomsnitt: 2

- It would have been better to use the black board more and use powerpoints less. However, it was good that the examples were taken from the book - that made me remember these examples when reading the book and increased the understanding. Btw, the Service Profit Change book was excellent! It was the most interesting and joyful book I"ve read during this Master Program.» (Small extent)
- However, the exercises that we did during the lectures were good, except the Balanced Scorecard exercise that I really didn"t understand» (Some extent)

8. To what extent has the course literature and other material been of help for your learning?

6 svarande

Small extent»0 0%
Some extent»0 0%
Large extent»2 33%
Great extent»4 66%

Genomsnitt: 3.66

- As stated above, the Service Profit Chain book was excellent. The FM-book on the other hand was too detailed (however, you told us so), but there were too many lists and to much repition of what was already said in the beginning of the FM book in other chapters.» (Great extent)
- The Service Profit Chain book, not the FM book. Barely read the FM book. » (Great extent)

9. How well did the course administration, web page, handouts etc work?

6 svarande

Very badly»0 0%
Rather badly»0 0%
Rather well»2 33%
Very well»4 66%

Genomsnitt: 3.66

- The only thing I lacked was that the articles should have been posted on the student"s portal so that we wouldn"t have put time on finding them through the library home page. That would be a good idea to next year.» (Rather well)

Study climate

10. How were the opportunities for asking questions and getting help?

6 svarande

Very poor»0 0%
Rather poor»2 33%
Rather good»0 0%
Very good»2 33%
I did not seek help»2 33%

Genomsnitt: 3.66

- There was no scheduled supervision for the reports. This could have been placed in half-time of the project work.» (Rather poor)

11. How well has cooperation between you and your fellow students worked?

6 svarande

Very poorly»0 0%
Rather poorly»0 0%
Rather well»2 33%
Very well»3 50%
I did not seek cooperation»1 16%

Genomsnitt: 3.83

12. How was the course workload?

6 svarande

Too low»0 0%
Low»0 0%
Adequate»6 100%
High»0 0%
Too high»0 0%

Genomsnitt: 3

13. How was the total workload this study period?

6 svarande

Too low»0 0%
Low»0 0%
Adequate»6 100%
High»0 0%
Too high»0 0%

Genomsnitt: 3

Summarizing questions

14. What is your general impression of the course?

6 svarande

Poor»0 0%
Fair»0 0%
Adequate»2 33%
Good»4 66%
Excellent»0 0%

Genomsnitt: 3.66

- The book provided good and interesting information in combination with the powerpoints. However, I think it is important to comment more on the powerpoint slides than you did or maybe use the black board more (but keep the powerpoints too). More free discussion around these matters while presenting the matters would probably give a higher level of attendance among the students taking this course.» (Adequate)
- I did not expect it to be a fun course when I applied, but I enjoyed it from the first day. » (Good)

15. Which part of the course did you enjoy most?

6 svarande

General Service Management»4 80%
Facilities Management»1 20%
No opinion»1

Genomsnitt: 1.2

- I think it was interesting to get some information and understanding for a new industry. Also, I have worked in a service providing company in 3 years, so for me I felt I could relate to much of the thinking. » (General Service Management)
- I didn"t find FM interesting. I would rather have preferred linking the concepts of the service profit chain more to construction» (General Service Management)
- Mainly due to the book. If there is any other FM book it would be a good idea to change that book, or at least to write a clear reading instruction to that book.» (General Service Management)
- I liked the Service Management part. I am not that interested in FM, however, I can see that the whole course is mostly linked to the program through FM. » (General Service Management)
- Both are important and interesting, but the facility management was more tangible and easier to relate to.» (No opinion)

16. Can you see a clear connection between the course and future work?

6 svarande

Yes»5 100%
No»0 0%
No opinion»1

Genomsnitt: 1

- the service management part» (Yes)
- Well... Depending on what kind of work I"ll work with in the future.» (Yes)

17. What should definitely be preserved to next year?

- The service book and the teacher.»
- Sverlingers lectures.»
- the service profit chain»
- The Service Profit Change book + the examples from the book in the ppt-slides.»
- The Service Profit Chain Book»

18. What should definitely be changed to next year?

- That lectures are much more based on the theory in the literature and not just lectures about different cases and companies. Instead, different concepts and theories should be emphasized. »
- More interesting guest lectures.»
- find something else than FM»
- Get rid of Per-Erik Josephssons lectures, or change them so that they are relevant to the course and that they are not merely marketing! Use blackboard more, talk more freely around the powerpoint slides - in other case, people won"t attend to the lectures since the powerpoint-slides themselves provide a good ground for the group work and, more importantly, for the exam.»
- Managing knowledge could perhaps be changed»

19. Additional comments

- More explanations from the book, since a lot we needed to de research on our own.»
- Thanks for an interesting course, hope you succeed in getting more people to the lectures next year.»

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