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Service Management for Construction and Facilities 2009, IBY015

Status: Avslutad
Öppen för svar: 2009-10-23 - 2009-11-22
Antal svar: 8
Procent av deltagarna som svarat: 26%
Kontaktperson: Jan Bröchner»
Utbildningsprogram som genomför enkäten: Chalmers

1. Which is your earlier educational background?

8 svarande

Swedish: Chalmers»5 62%
Swedish: other university»0 0%
Foreign»3 37%

Genomsnitt: 1.75

Your own effort

2. How many hours per week did you spend on this course?

We mean total time, that is, it comprises the time you spent in class and the time you spent on your own work. Try to estimate the average time over the entire study period.

8 svarande

At most 15 hours/week»1 12%
Around 20 hours/week»3 37%
Around 25 hours/week»4 50%
Around 30 hours/week»0 0%
At least 35 hours/week»0 0%

Genomsnitt: 2.37

- Bad structure. No well defined learing outcomes. Choose four or five things that is more important for the total view. Learn from Göran Sällfors"s course in geotechnic» (At most 15 hours/week)
- Most time was spent on the group report.» (Around 25 hours/week)

3. How large part of the teaching offered did you attend?

8 svarande

0%»0 0%
25%»1 12%
50%»0 0%
75%»5 62%
100%»2 25%

Genomsnitt: 4

- At the beginning of the course I attended the lectures, but I soon realized that the main porpuse of the lectures was to state what pages descrribed each example. I do not want to get information of what is written on each page, I rather want to learn about the core issues described in the text book. Therefore, I did not attend at classes.» (25%)
- It gave me more to read the chapters than participating on the lectures.» (75%)

Goals and goal fulfilment

The course syllabus states the course goals in terms of learning outcomes, i.e., knowledge, skills and attitudes to be acquired by the student during the course.

4. How understandable are the course goals?

8 svarande

I have not seen/read the goals»0 0%
The goals are difficult to understand»1 12%
The goals give some guidance, but could be clearer»5 62%
The goals clearly describe what I am supposed to learn»2 25%

Genomsnitt: 3.12

- The goals are too soft.» (The goals are difficult to understand)

5. Are the goals reasonable considering your background and the number of credits?

Answer this this question and the succeeding one, only if you do know the course goals.

8 svarande

No, the goals are set too low»0 0%
Yes, the goals seem reasonable»8 100%
No, the goals are set too high»0 0%

Genomsnitt: 2

6. Did the examination assess whether you have reached the goals?

8 svarande

No, not at all»1 12%
To some extent»6 75%
Yes, definitely»1 12%
I don"t know/have not been examined yet»0 0%

Genomsnitt: 2

- I think the questions of the exam should be more focused on information given in the text book. I actually did not see the relationship between some of the articles provided and the information in the book as well as the goals of the course. The book is very good, so make better use of it.» (To some extent)
- Very tricky and general questions, it was really hard know if I gave the right answer or not. The answer could have been almost anything.» (To some extent)
- But having so much focus on the articles felt wrong.» (To some extent)

Teaching and course administration

7. To what extent has the teaching been of help for your learning?

8 svarande

Small extent»2 25%
Some extent»2 25%
Large extent»4 50%
Great extent»0 0%

Genomsnitt: 2.25

- The information given during lectures was very limited, almost equal to none. The only information we got was a statement of what is mentionaed at what page in the book. I do not need a lecture to understand that. » (Small extent)
- You have to think in beforehand of a couple of things you want to convey during each lecture! Not just end them out into the open space!» (Small extent)
- The lectures could have been much more related to the service profit chain book. The book is really interesting, so use the book during the lectures and do not just give say which pagenumbers that are relevant.» (Some extent)
- The teaching was good and helped with the reading of the literature. But the teaching could have contained more examples related to the literature. Also the excersises were good, but the questions could have been more distinct and on a higher level.» (Large extent)

8. To what extent has the course literature and other material been of help for your learning?

8 svarande

Small extent»0 0%
Some extent»1 12%
Large extent»3 37%
Great extent»4 50%

Genomsnitt: 3.37

- The text book was one of the best ones this master programme has used so far. Unfortunatley, to much emphasis was put on the articles provided, which I do not think provide a good knowledge of service management. Anyhow, it does provide a good knowledge of Jan Bröchner"s studies, which I do not think reflect the course goals very well.» (Great extent)
- Very good book. Maybe the best course book ever!» (Great extent)
- The service profit chain is very interesting! The articles and the 36 cases book were also interesting, but not as good as the main book.» (Great extent)

9. If it happened more than once that you had NOT studied the relevant journal article(s) before a lecture where the schedule indicated that it was based on one or more articles - why?

You may indicate one alternative, several alternatives - or none

8 svarande

(på denna fråga var det möjligt att välja flera svarsalternativ)

Could not access article from my computer»0 0%
The weblink given in the schedule did not function properly»0 0%
Too difficult or too costly to print the article(s)»0 0%
I prefer reading articles just before the written exam»2 25%
Other reason»3 37%
No opinion»3

- Partly I am too lazy and not that structured!» (Other reason)
- Happend just one time and then I didn"t have time because of other deadlines.» (Other reason)
- usually I could read part not all» (Other reason)

10. How well did the course administration, web page, handouts etc work?

8 svarande

Very badly»0 0%
Rather badly»1 12%
Rather well»5 62%
Very well»2 25%

Genomsnitt: 3.12

Study climate

11. How were the opportunities for asking questions and getting help?

8 svarande

Very poor»0 0%
Rather poor»0 0%
Rather good»4 50%
Very good»3 37%
I did not seek help»1 12%

Genomsnitt: 3.62

12. How well has cooperation between you and your fellow students worked?

8 svarande

Very poorly»0 0%
Rather poorly»0 0%
Rather well»3 37%
Very well»5 62%
I did not seek cooperation»0 0%

Genomsnitt: 3.62

- We had some grouprelated issues where some hid within the group» (Rather well)

13. How was the course workload?

8 svarande

Too low»0 0%
Low»0 0%
Adequate»4 50%
High»3 37%
Too high»1 12%

Genomsnitt: 3.62

- Mainly because of the large amount of pages needed to be read and understood. I personnaly think that the text book would be enough, since it contains much valuable information. As opposed from articles and the nordic FM examples.» (High)

14. How was the total workload this study period?

8 svarande

Too low»0 0%
Low»0 0%
Adequate»3 37%
High»4 50%
Too high»1 12%

Genomsnitt: 3.75

Summarizing questions

15. What is your general impression of the course?

7 svarande

Poor»0 0%
Fair»2 28%
Adequate»1 14%
Good»4 57%
Excellent»0 0%

Genomsnitt: 3.28

- Create a red thread! I don"t mean a better red thread I mean A read thread! There were no... You loose yourself in the fact that you are doing this course every year.» (?)
- I got the knowledge from the book. Not the lectures.» (Fair)
- More interesting lectures had made the course excellent. Why not try the guarantee as the teacher in US did?!» (Good)

16. What should definitely be preserved to next year?

- The text book.»
- The teacher and the book Heskett et al.»
- The book»
- keep the main text book. »

17. What should definitely be changed to next year?

- Skip all articles and the nordic FM book. They do not provide any additional valuable information.»
- Develop the exercises more and make them better, those are a really good idea. But they were on a too low level and given too little time.»
- the lecture structure and delivery from the teachers»
- green book!was difficult to read more people from service organizations to support theory»
- Don"t use FM 36 book. It was really useless compared to Heskett book. »
- The lectures»

18. Additional comments

- Do a xerox survey: 1. How satisfied are you, 2. Would you have read it again? and 3. Will you refer this this course over other courses to next years students? Grade it 1-5!»
- Exam was really difficult, and likely result wont be equal to my effort »

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