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TEK 145 - Quality and Operations Management

Status: Avslutad
Öppen för svar: 2012-10-17 - 2012-10-31
Antal svar: 23
Procent av deltagarna som svarat: 60%
Kontaktperson: Nina Edh»
Utbildningsprogram som genomför enkäten: Industriell ekonomi 300 hp


Your own effort

1. How large part of the teaching offered did you attend?

23 svarande

0%-25%»0 0%
25%-50%»0 0%
50%-75%»1 4%
75%-100%»22 95%

Genomsnitt: 3.95

- Varierande kvalitet på undervisning. Vissa veckor mycket väl förberett och på hög nivå, andra veckor lägre nivå» (75%-100%)
- Was obliged to participate in almost every activity, felt unnecessary with forced participation.» (75%-100%)


General questions on the course

2. What is your general opinion of the course?

22 svarande

Very negative»0 0%
Negative»1 4%
Positive»14 63%
Very positive»7 31%

Genomsnitt: 3.27

3. To what extent has the teaching been of help for your learning?

23 svarande

Small extent»1 4%
Some extent»3 13%
Large extent»16 69%
Great extent»3 13%

Genomsnitt: 2.91

- Most teachers had PP slides ranging up to 70 pages, which meant that there was a lot of content. The scope was often very broad and many general models were introduced. The shallowness of the subjects makes it hard to actually benefit from a physical teacher, especially since the sessions were so long resulting in lack of focus towards the end.» (Small extent)
- I would say that the lectures told me what I was supposed to learn, then I learned it by myself from the course litterature and the slides from the lectures» (Some extent)

4. How was the course workload?

23 svarande

Too low»1 4%
Adequate/Low»6 26%
Adequate/High»15 65%
Too high»1 4%

Genomsnitt: 2.69

- It felt more like a 7.5 hp course in the beginning, but when we got closer to the exams I started to feel the 15 hp included in all the course litterature.» (Adequate/Low)
- a lot of reading though, articles..» (Adequate/Low)
- Det var mycket att göra men kraven på kvalitet på det som lämnats var varierande. » (Adequate/High)
- The workload was intensified by the cases. One case every second week might have been enough, leaving more time to focus on the studies. This since the cases didnt enhance the learning so much.» (Adequate/High)
- Depends on how much effort you put into the case report writing.» (Adequate/High)
- More comments later, but it had to do with the groups.» (Too high)

5. How were the opportunities for asking questions and getting help?

23 svarande

Very poor»0 0%
Rather poor»1 4%
Rather good»6 26%
Very good»10 43%
I did not seek help»6 26%

Genomsnitt: 3.91

6. How well did the course administration, web page, handouts etc work?

23 svarande

Very badly»0 0%
Rather badly»0 0%
Rather well»9 39%
Very well»14 60%

Genomsnitt: 3.6

- It would"ve been great to have be provided with powerpoint documents before the lectures during all of the weeks and not just during some!» (Rather well)
- Not all papers were avaliable online, neither was information about papers. One example was the paper about the AIM method which proved to be very valuable for the final exam. Many papers were printed, partly as a kind gesture from the teacher but also in part due to copyright. For the sake of environment, and their own ergonomic safety, perhaps the teacher should not print what can be avaliable online.» (Rather well)
- It"s been a while since I used ping pong in a course, but I thought it worked very well!» (Very well)

7. What is your overall impression of the weekly course?

Matrisfråga

- I would have liked more social activities in the beginning. Activities that forced us to split up in different groups would have been nice. When I got to the bowling hall I arrived with my friends so I ended up playing with them instead of making new friends...»
- En röd tråd skulle uppskattas. Kanske samma case ur olika perspektiv. Att vi inte får det riktiga Zara caset under OS veckan är mycket synd. Det hade höjt kvaliten under den vecakn.»
- Many topics and very unclear what was the real learning objectives. The marathon sessions were quite difficult to. Generally, the scheduling could have been much smoother for the students. Some days you had to go to Chalmers just for 45minuted of lecturing. And some weeks contained more than one of these days.»
- The first week was very unneccessary. The guest lecturers didnt contribute much to the course.»
- Week 1.2 - Too much commercial for the company instead of focusing on the subject»

Week 1: Introduction to master"s program
23 svarande

Very Poor»1 4%
Poor»0 0%
Neutral»5 23%
Good»6 28%
Very Good»9 42%
No opinion»2

Genomsnitt: 4.04

Week 1.1: How was Johanna Andersson as a lecturer (communication and equality)?
23 svarande

Very Poor»0 0%
Poor»3 16%
Neutral»7 38%
Good»5 27%
Very Good»3 16%
No opinion»5

Genomsnitt: 3.44

Week 1.2: How was Tomas Haglund as a lecturer (sustainability)?
23 svarande

Very Poor»0 0%
Poor»2 11%
Neutral»5 29%
Good»8 47%
Very Good»2 11%
No opinion»6

Genomsnitt: 3.58

Week 1.3: How was Karin Lindqvist as a lecturer (group dynamics)?
23 svarande

Very Poor»0 0%
Poor»2 11%
Neutral»0 0%
Good»12 66%
Very Good»4 22%
No opinion»5

Genomsnitt: 4

Week 1.4: How useful has the work with group contracts been for your group?
23 svarande

Very Poor»3 20%
Poor»0 0%
Neutral»3 20%
Good»5 33%
Very Good»4 26%
No opinion»8

Genomsnitt: 3.46

Week 1.5: How were Magnus Gustafsson and Rebecca Bergman as lecturers (case writing/presentation skills)?
23 svarande

Very Poor»2 13%
Poor»0 0%
Neutral»8 53%
Good»5 33%
Very Good»0 0%
No opinion»8

Genomsnitt: 3.06

Week 1.6: How was Orvar Hurtig as a lecturer (leadership and teamwork)?
23 svarande

Very Poor»1 5%
Poor»0 0%
Neutral»4 23%
Good»6 35%
Very Good»6 35%
No opinion»6

Genomsnitt: 3.94

Week 1.7: How did you like the social activities (bowling, dinner, and ice-hockey game)?
22 svarande

Very Poor»0 0%
Poor»0 0%
Neutral»1 5%
Good»6 33%
Very Good»11 61%
No opinion»4

Genomsnitt: 4.55

Week 2: Quality Management - Andreas Hellström
23 svarande

Very Poor»0 0%
Poor»1 4%
Neutral»2 9%
Good»15 68%
Very Good»4 18%
No opinion»1

Genomsnitt: 4

Week 3: Operations Strategy - Mats Winroth
23 svarande

Very Poor»1 4%
Poor»1 4%
Neutral»5 21%
Good»15 65%
Very Good»1 4%
No opinion»0

Genomsnitt: 3.6

Week 4: Improvement Processes - Sverker Alänge
23 svarande

Very Poor»0 0%
Poor»1 4%
Neutral»3 13%
Good»13 56%
Very Good»6 26%
No opinion»0

Genomsnitt: 4.04

Week 5: Product Development Dilemmas - Lars Trygg
23 svarande

Very Poor»0 0%
Poor»0 0%
Neutral»2 8%
Good»18 78%
Very Good»3 13%
No opinion»0

Genomsnitt: 4.04

Week 6: Design for Quality - Ida Gremyr
23 svarande

Very Poor»0 0%
Poor»0 0%
Neutral»0 0%
Good»12 57%
Very Good»9 42%
No opinion»2

Genomsnitt: 4.42

Week 7: Service Operations Management - David Bennett
23 svarande

Very Poor»0 0%
Poor»3 13%
Neutral»4 18%
Good»10 45%
Very Good»5 22%
No opinion»1

Genomsnitt: 3.77

8. To what extent has the course literature and other material been of help for your learning?

Matrisfråga

- The articles that did not consist of presenting metastudies were generally both interesting and helpful. Bergman & Klefsjö is an ok book and Wheelwright & Clark is definitively above average.»

Week 1: Introduction to master"s program
23 svarande

Small extent»12 52%
Some extent»7 30%
Large extent»3 13%
Great extent»1 4%

Genomsnitt: 1.69

Week 2: Quality management - Andreas Hellström
23 svarande

Small extent»0 0%
Some extent»3 13%
Large extent»15 65%
Great extent»5 21%

Genomsnitt: 3.08

Week 3: Operations Strategy - Mats Winroth
23 svarande

Small extent»0 0%
Some extent»9 39%
Large extent»11 47%
Great extent»3 13%

Genomsnitt: 2.73

Week 4: Improvement Processes - Sverker Alänge
23 svarande

Small extent»1 4%
Some extent»2 8%
Large extent»15 65%
Great extent»5 21%

Genomsnitt: 3.04

Week 5: Product Development Dilemmas - Lars Trygg
23 svarande

Small extent»0 0%
Some extent»3 13%
Large extent»16 69%
Great extent»4 17%

Genomsnitt: 3.04

Week 6: Design for Quality - Ida Gremyr
23 svarande

Small extent»0 0%
Some extent»3 13%
Large extent»16 69%
Great extent»4 17%

Genomsnitt: 3.04

Week 7: Service Operations Management - David Bennett
23 svarande

Small extent»7 30%
Some extent»9 39%
Large extent»7 30%
Great extent»0 0%

Genomsnitt: 2

9. Do you have any opinions on a preferred sequence of the weekly themes?

- Service earlier, because high workload.»
- The sequence was fine. But why is there no week of lean? Could replace SOM for instance. Lecturers spoke of lean as if everyone knew what it was, with their own view of lean probably stemming from their own fields vantage point. It would be really nice to have a week of lean by someone like Torbjörn! It feels more urgent than many other areas since we as Quality and Operations Management master students are expected to know a lot about lean but there is a general lack of lean tutoring!»
- no»
- no, but QM as first week seem logic »


Summarizing questions

10. What should definitely be preserved to next year?

- Le Petit chef was a good case, the most realistic of them.»
- Upplägget är i grunden bra, men det kan knytas ihop mer »
- The introduction week was good, many literature seminars were very good too enhancing learning.»
- Quite good litterature seminiars»
- Many small assignments»
- The cases and groupworks»
- All cases was really good! Interesting, easy to understand and relevant! »
- The way the groups were arranged»

11. What should definitely be changed to next year?

- Högre krav på inlämnade uppgifter och deltagande på seminarium. Allt för många är oförbredda och det borde inte vara accepterat på denna nivån»
- Grading on group tasks.»
- Don"t have cases every week. The level of suggestion and though behind case solutions felt poor, and it is not fun to present work that one cannot feel proud of. It sets the standard to low in my honest opinion, the discrepancy between the level of an average I-case during the bachelor and the weekly cases is just too big.»
- a lot, see next question.»
- Feedback on cases. »
- Service operations management week»
- some of the documents (from sverker alänge) wasnt uploaded on the course homepage. I would have liked those dokuments. Most of the guest lectures was more of an advertising than actually an oportunity for learning »
- The exam and the time for it. Four hours wasn"t enough for so many general questions and considering that it was the only thing that was graded»

12. Additional comments

- Synd att betyget endast avgörs av tentan. Tycker att det också finns en poäng med att visa att masternivå är betydligt mer krävande än tidigare.»
- The exam question of week 3 (Operations Strategy) felt completly off in terms of what we read about in the literature and what was said during the lectures. It was one of the most unanticipated exam questions during my three years at Chalmers. If this was a SLO it would be nice to discuss it during the lectures.»
- I have three issues about the course to raise. First of all, the groups. No offense to the other students who might come from a different background, but there are many who havent written any or very few cases and thus dont really know how. This made this study period quite though for the students who do know how since they need to do almost all the work and also "teach" the others. I felt this way at least during this period. Moreover, while in this course the cases were just pass/fail, I am quite worried about the upcoming study period where they are properly graded. Secondly, I cant really see the point with the course at this time. I personally would prefer to have two good other courses in the beginning, such as the change management course which is recommended next year. As the program is at the moment, there are really 4 courses, a master"s thesis and an industrial project (plus elective courses). That"s almost just 1 year of studies! Furthermore, I dont think it contributes that much to the knowledge that we have/should get within the subject, that it is necessary to take the other courses or that you cant fit the small ammount of information (really 1 lecture per course) in the regular courses. Finally, the first week was in my mind completely irrelevant, get on with the studies straight away! While I may have had some issues with the course (it is the first time, Ive taken time to write this extensively about one, but it is really only because I want to help improve the program), I must say that the teachers have been really good and I have enjoyed the litterature seminiars.»
- I found it strange that question 1.b in the exam showed up in the exam since Anders Hellström distinctly pointed out that the eight dimesnions would NOT be relevant for the exam.»
- no»


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